HP Smart Tank 7005 All in One - Scanner Light Blinking

[J-S-X]

After initially reporting this to HP support in April, I was informed that it was a known issue and would be addressed in the next firmware update. See this thread for the history.

Today, upon noticing a new firmware (Version: 002.2313B) was available, I promptly updated the printer in anticipation...

Unfortunately this has not removed the constantly blinking scanner light, but rather doubled the blink frequency. The update has actually made the issue worse!

I therefore repeat my previous question of the HP support staff on this forum, to speak to their colleagues and obtain a date when a firmware fix will be pushed out.

Please do not respond again with instructions for me to contact support. Please just communicate amongst yourselves and inform us when the remedy will be available.

[Nal_NR]

Hi @J-S-X,

Welcome to the HP Support Community. 

I'd like to help!

We do not have that information with us yet. We have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!