HP Smart Tank 7005 All in One - Scanner Light Blinking

[J-S-X]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP smart tank 7005 All in One - HP Support Community - 8664569

Reply:

This appears to be an inherent 'feature' of the printer unfortunately. Mine blinks whether awake or in sleep mode. Only stops when turned off.

I've recently spoken to a HP service agent, who advised that their engineers are aware of the issue, which they plan to address in the next firmware update. Though they couldn't confirm a date this will be deployed.

I'm sure HP want to sort it pronto if it's causing unnecessary product returns, so let's hope it's soon.

If any moderator reading this can provide some clarity on timing of the update it'll be much appreciated.

[Rainbow23]

Hi @J-S-X,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your HP Smart Tank 7000 series printer.

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

I hope this helps.
Take care and have a good day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[J-S-X]

‘System Error’

‘Network connection error,’

[Rainbow23]

Hi @J-S-X,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[J-S-X]

Thank you for your attention here Rainbow,

I've since manually downloaded the latest firmware (001.2244A, dated 9th November 2022). As the ability to do this via HP Smart appeared broken out of the box.

This is in the form of an executable. Running this file has fixed the network error message on the HP Smart firmware update page. I can now check for updates from within the app.

However, as the blinking scanner light persists, I can only assume the firmware update addressing this is still pending release from your engineers. As originally requested, any information you can share on the likely release date for this firmware fix would be most appreciated.

[J-S-X]

UPDATE: 2 months later and there is still no firmware fix for this issue.

I note posts from other customers reporting this issue from over a year ago.

When will we receive a fix?

[Raj_05]

Hi @J-S-X,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support