HP Smart Tank 7300 Scanner Disabled

[Johniec3]

Scanned documents successfully before but today I get a message I cannot scan because the scanner is disabled.

Tried unplugging & plugging in the printer and rebooted my computer.  Tried the diagnostic & repair tool in the app but it was no help.

Any suggestions would be appreciated.  Did not even know this function could be disabled.

[Jerry_57]

Hi @Johniec3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you encounter a message indicating that the scanner is disabled on your HP Smart Tank 7300, there are several steps you can take to try and resolve this issue:

Restart Devices:
 

• Turn off the printer by unplugging it from the power source.
• Restart your computer.
• Plug in the printer again and turn it back on.

Check Connections:

• Ensure that all cables connecting the printer to the power source and your computer are secure.

Update Printer Firmware:
 

• Check if there is a firmware update available for your printer. Firmware updates can be found on the https://support.hp.com/us-en by searching for your printer model and downloading any available updates.

Reinstall HP App:
 

• Uninstall the HP App from your computer or mobile device.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   
• Reinstall the app and attempt to scan again.

Check Scanner Settings:
 

• Make sure that the scanner is not disabled in the printer settings. This can sometimes occur due to software updates or configuration changes.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[Johniec3]

Thank you for your response.  I actually did most of what you suggested.

I ultimately removed my old printer and driver, uninstalled the HP software and driver, rebooted the computer and reinstalled everything from scratch and the scanner is now available once again!

Thanks again!

[Jerry_57]

That’s fantastic news! It sounds like you really rolled up your sleeves and gave your system a fresh start. 
 

I’m glad the scanner is now working again — thank you for sharing the journey, and I hope it feels as seamless as flipping a switch and hearing everything respond just the way it should.

Regards
Jerry_57