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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-22-2025 04:32 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Smart Tank Printer. When attempting to shut the lid over the glass, It sticks about 1.5" from closing. If I leave it, the lid snaps shut with a bang.

 

This has been happening since the first day I opened and started using my printer. I went to buy in and thought I'd check and see if anyone else has had this issues. Seems 9 other HP customers have reported this issue.

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1 REPLY 1

‎05-24-2025 10:59 AM

HP Recommended

Hi @megaroller,

Welcome to the HP support community.


Thank you for reaching out and sharing your experience with your HP Smart Tank printer.
 

We’re sorry to hear that the scanner lid does not close smoothly and snaps shut unexpectedly. This is not the intended behaviour, and we understand how frustrating this must be, especially since it’s been occurring since day one.
 

To assist you better, please send us a private message with the following details:

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

 

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

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