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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-21-2020 02:43 PM

HP Recommended

I'm pretty confused right now.  My 9018 HpOfficeJet all-in-one is smarter than I am.  I get the same message, "the printer was unable to connec to the server. Try again later".  I've tried all the advice I can find online, no relief. 

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‎12-29-2020 05:35 AM

HP Recommended

Thanks Porkypinedaddy, signed up for an account just to let you know that worked a treat!!

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‎01-17-2021 10:53 AM

HP Recommended

THANKS!!!!!

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‎01-18-2021 08:21 PM - edited ‎01-18-2021 08:22 PM

HP Recommended

I was able to do it this way: (HP9015)

- on the printer go to settings

- Web Services setup

- Remove Web Services

- Yes (they say services might not work bla bla)

- Go back to main view, select Smart Tasks

- click Yes to restart

Then it reconnected and the error message disappeared.

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‎01-22-2021 09:52 AM

HP Recommended

I have an HP Officejet Pro 9015 and I can't believe how unstable the "Smart Tasks" feature it. It will work fine for weeks, then all of a sudden start giving me "The printer was unable to connect to the server" error messages.

 

I've tried turning Smart Tasks off and on again in Settings via the web admin. I've tried removing Web Services entirely. When I go back into Smart Tasks and turn them back on, I don't get a prompt to restart.

 

I am so incredibly frustrated with this printer. 😩

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