HP Smart app closes in the middle of a scanning project (often)

[Sloan3]

I use the HP Smart app for scanning.  While scanning, the HP Smart app shuts down in the middle of a scanning project (multiple pages).  This is a common occurance.

[Nal_NR]

Hi @Sloan3,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If the HP Smart app is shutting down in the middle of a scanning project, there are several steps you can take to try to resolve the issue:

Update the HP Smart App: Ensure that you are using the latest version of the HP Smart app. Check for updates in the app store on your device.

Restart the App: Close the HP Smart app completely and then reopen it to see if the issue is resolved.

Restart Your Device: Sometimes, restarting your device can resolve software issues that may be causing the app to shut down unexpectedly.

Check for Device Compatibility: Ensure that your device is compatible with the HP Smart app. Check the app's compatibility requirements in the app store.

Clear App Cache (Android Only): If you are using an Android device, you can try clearing the cache for the HP Smart app. Go to Settings > Apps > HP Smart > Storage > Clear Cache.

Check for Software Updates: Make sure that your device's operating system is up to date. Sometimes, software updates can resolve compatibility issues with apps.

Reinstall the HP Smart App: If none of the above steps work, try uninstalling and reinstalling the HP Smart app on your device.

If the issue persists after trying these steps, there may be a more significant issue with the app or your device that requires further troubleshooting over the phone.

Hope this helps! Keep me posted for further assistance.

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