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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
iOS

HP Smart app crashes

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HP Recommended

@oyamiam 

 

If you have not done so,

Check to see that your printer supports the app

Check to see whether the app and the device are on the same network

Read how it is supposed to be working (links and information later in this message)

 

All good?  Supported, worked before, on the network, "checks out"?

 

Remove the app from your iOS device

Switch off the device - wait 30 seconds - switch on the device

Open the Apple Store, search for, download and install a fresh copy of the application.

 

More information - What is supported, "how and what"

 

iOS_Here

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

HP Smart – “Quick View” Reference Sheet

HP Smart – Quick Reference Guide

 

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

 

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

 

HP Smart for Mac

HP Printers - Install and Use the HP Smart App (Mac)

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Happy that someone responded to your plea for help? Click Thumbs Up to say Thank You!

 

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.