HP Smart app doesn't how Shortcuts Acces prompt for using shortcuts on printer control panel

[Forfaitair]

HP Officejet Pro 8022e tells me on control panel I have to enable Shortcut Acces in HP Smart app. https://support.hp.com/us-en/document/ish_4129352-4129404-16 

Enable Shortcuts access

Use the HP Smart app to enable Shortcuts on the printer control panel.

Your printer must be set up with the HP Smart app and signed in to an account to use most app features, such as Shortcuts or HP Smart Advance. For more information, go to HP printer setup (HP Smart app).

1. Open the HP Smart app, click Shortcuts, and then click Enable on the Shortcuts Access prompt. You can also click the Settings icon to enable Printer Access.

   Except this Shortcut Acces prompt doesn't show... So i'm not able to use shortcuts on the printer control panel

[czuerner]

Yes i have same issue. there is no prompt to give the Printer access. I make also a factory reset and reinstall the HP Smart App.

Very Bad. I need this feature!

[Lioban]

Hi,

I reply so that hopefully this thread gets answers from HP.

I have an Envy 7200e and exactly the same issue.

Shortcuts Access never pops up nor can I select it manually from the settings.

In the shorcuts settings section, in HP Smart, I can only try to change OCR language (I say try because it doesn't work but that's another fight...).

Thank you for your help.

Lioban.

[Dragon-Fur]

Important >> The following is offered FYI only

The Story of the Missing -- and Found -- Printer Access Setup

A while ago, I noticed that the Printer Access setup was missing from my Printer Settings > Shortcuts

After kicking at it couple of times, I let it go in favor or pursuing other tasks. 

Recently, the setup reappeared in HP Smart (Windows).

If you decide to do so for other reasons, it is possible that an HP Smart Reset might reinstate the Shortcuts > Printer Access setup.  Why?  The Reset deletes the app's data from your user account (in Windows).

Won't budge?  Might need to check / remove / reinstall HP Smart on all devices (computer(s) and Mobile)

If nothing else works,

Wait for an update to the app (new version), then check again after the update is installed.

Example - HP Smart - Windows - App Reset

HP_Smart_Win_Apps-and-Features_ Reset_10

Example - HP Smart - Windows -

Printer Settings > Shortcuts

Shortcuts > Add / Start / Edit / Delete

HP_Smart_Shortcuts_Settings_4

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