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- HP Smart app doesn't how Shortcuts Acces prompt for using sh...

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03-22-2023 12:20 PM
HP Officejet Pro 8022e tells me on control panel I have to enable Shortcut Acces in HP Smart app. https://support.hp.com/us-en/document/ish_4129352-4129404-16
Enable Shortcuts access
Use the HP Smart app to enable Shortcuts on the printer control panel.
Open the HP Smart app, click Shortcuts, and then click Enable on the Shortcuts Access prompt. You can also click the Settings icon to enable Printer Access.
Except this Shortcut Acces prompt doesn't show... So i'm not able to use shortcuts on the printer control panel
04-04-2023 09:11 AM
Hi,
I reply so that hopefully this thread gets answers from HP.
I have an Envy 7200e and exactly the same issue.
Shortcuts Access never pops up nor can I select it manually from the settings.
In the shorcuts settings section, in HP Smart, I can only try to change OCR language (I say try because it doesn't work but that's another fight...).
Thank you for your help.
Lioban.
04-20-2023 05:05 PM - edited 04-21-2023 07:36 AM
Important >> The following is offered FYI only
The Story of the Missing -- and Found -- Printer Access Setup
A while ago, I noticed that the Printer Access setup was missing from my Printer Settings > Shortcuts
After kicking at it couple of times, I let it go in favor or pursuing other tasks.
Recently, the setup reappeared in HP Smart (Windows).
If you decide to do so for other reasons, it is possible that an HP Smart Reset might reinstate the Shortcuts > Printer Access setup. Why? The Reset deletes the app's data from your user account (in Windows).
Won't budge? Might need to check / remove / reinstall HP Smart on all devices (computer(s) and Mobile)
If nothing else works,
Wait for an update to the app (new version), then check again after the update is installed.
Example - HP Smart - Windows - App Reset
HP_Smart_Win_Apps-and-Features_ Reset_10
Example - HP Smart - Windows -
Printer Settings > Shortcuts
Shortcuts > Add / Start / Edit / Delete
HP_Smart_Shortcuts_Settings_4
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