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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-16-2020 03:08 PM

HP Recommended
Product: hp printer

I am having difficulties opening HP Smart. When I click scan a message pops up 'loading hp cloud services' and then it returns to the HP Smart home page. I have tried installing the printer again  but still the message pops up.

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2 REPLIES 2

‎10-16-2020 03:40 PM

HP Recommended

@Stev1eboy 

 

Problems with HP Smart (Windows and Mobile) MIGHT be related to Web Services having trouble .

 

If that is the case, Uninstalling the app from Settings > Apps > Apps and Features and "Getting" a new copy of the HP Smart for Windows Application from the Microsoft Store will likely be in vain.

 

I have reported the Web Services problem and also recent posted troubles with HP Smart.

 

Web Services is apparently down in at least one region (or partial region) - it does this sometimes.

 

I have reported the issue to the moderators.

Having reported the issue does not mean there is an instant fix available.

The problem will be investigated for us.

 

Meanwhile, there is naught to do but wait it out.

 

What else?

 

If the issue you are having is related directly to Web Services:

Scan and save the document / image to your computer / device

Open your mail and attach the file - send it to the recipients.

 

If the issue you are having is related to "something weird" with HP Smart:

Hang in there.

Whatever is going on is being investigated...

 

and

We Wait... try again at a later time.

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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‎10-19-2020 03:12 PM

HP Recommended

Thank you for replying. I will just wait and hope HP can resolve this issue. 

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