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- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP Smart app won't open

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01-08-2024 10:21 AM
My HP Smart app never opens. I can't diagnose and fix what's wrong because you need to open the app to do that. Anyone know what's wrong or how to fix? Otherwise, any ideas about how to use my printer's scan feature without the app?
01-08-2024 10:49 AM
Welcome to the HP Community --
If the issue is related to the account data stored in HP Smart application, then Resetting the app can help.
If you wish to do so, or you are not sure where the source of the problem is located, read / step through the first suggestions, else scroll down to section Reset HP Smart Application
================== =====================
- Printer Application - HP Smart – Check / Reset -
NOTE > If you skip one or more steps and things don’t work, consider going back and adding the missed checkpoints to your procedure.
Start
Reminder
It is important that every device is using the latest version of the HP Smart app for that device type.
Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).
AND
The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.
That might be enough…
Stop if everything is now working.
Next,
Restart Everything, including the router that controls your network
That might be enough (at least short term) -- check...
Stop if everything is now working.
Next,
Windows
Check / Run Windows Updates > Install any pending updates
Next,
If not previously completed,
Restart everything, including the router that controls your network.
Can’t stand it? Consider: Restart computer(s) and printer.
Next,
Open and Check HP Smart
Stop if everything is now working.
If the HP Smart opens but does not work or hangs partly open:
Close the HP Smart App
If you cannot close HP Smart: Restart the computer and log in
Do not start the HP Smart yet.
No Joy?
Windows - Reset HP Smart Application
Next,
Reset the HP Smart application - This action removes the app data.
>> You will have to Add Printer after the Reset is complete.
How to...
Windows 10 -
Settings > Apps > Apps and Features
OR
Windows 11 -
Settings > Apps > Installed Apps
Next,
Search / Find HP Smart in the apps list
Open Advanced options > Reset the app
Restart the computer and log in
Open HP Smart > Sign in > Add Printer(s)
If the app Reset does not work by itself, add:
Next,
Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps
Restart the computer and log in
“Get” a new copy of the HP Smart application from the Microsoft Store
Open HP Smart > Sign in > Add Printer(s)
HP_Smart_Win_Apps_Reset_2
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP Color LaserJet Pro MFP M281cdw
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