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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Color LaserJet Pro MFP M281cdw
Microsoft Windows 11

My HP Smart app never opens. I can't diagnose and fix what's wrong because you need to open the app to do that. Anyone know what's wrong or how to fix? Otherwise, any ideas about how to use my printer's scan feature without the app?

Amy from Act Like You Matter, Inc.
1 REPLY 1
HP Recommended

@ALYM_Amy 

 

Welcome to the HP Community --

 

If the issue is related to the account data stored in HP Smart application, then Resetting the app can help.

 

If you wish to do so, or you are not sure where the source of the problem is located, read / step through the first suggestions, else scroll down to section Reset HP Smart Application

 

 

================== =====================

- Printer Application - HP Smart – Check / Reset -

 

NOTE > If you skip one or more steps and things don’t work, consider going back and adding the missed checkpoints to your procedure.

 

Start

 

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

 

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

 

That might be enough…

Stop if everything is now working.

 

Next,

Restart Everything, including the router that controls your network

 

That might be enough (at least short term) -- check...

Stop if everything is now working.

 

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

 

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

 

Next,

Open and Check HP Smart

 

Stop if everything is now working.

 

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

 

 

No Joy?

 

Windows - Reset HP Smart Application

 

Next,

Reset the HP Smart application - This action removes the app data.

 

>> You will have to Add Printer after the Reset is complete.

 

 

How to...

Windows 10 -

Settings > Apps > Apps and Features

 

OR

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps_Reset_2HP_Smart_Win_Apps_Reset_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Color LaserJet Pro MFP M281cdw  

 

 

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Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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