HP Smart app won't scan

[tanalgaov]

HP OfficeJet Pro 9015 - connected wirelessly

The HP Smart app will not scan. Everything else works but when I hit the "Scan" button, I get a warning saying:

"Scanner Problem

A problem with the scanner has been detected. Restart the printer and then try to scan again. If the problem persists, select Get More Help"

I have tried all available troubleshooting steps that I can think of.

• I can scan using any and every other application that I have tried - Adobe Acrobat, Windows Fax and Scan, HP Scan etc. HP Smart is the only one that is broken.

• I have uninstalled, restarted, and then reinstalled HP Smart. No joy.

• I have run HP Print and Scan Doctor; no problems detected.

• I have updated the drivers. No joy.

• I have uninstalled the drivers and the printer and reinstalled. No joy.

• I uninstalled and reinstalled using the HP Easy setup. No joy.

I'd like to keep the HP Smart app as it is the most convenient way to track ink and deal with settings but I hate that I need a whole other application to perform a basic task when it is an option in the app. Any thoughts?

[Rainbow23]

Hi @tanalgaov,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

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