HP Smart app.

[LisaBC09]

I've tried deleting and reinstalling the HP Smart app to be able to scan because all I'm getting is a message to sign in online (which I already am, and yes, have tried signing in after as well) and then it just sits there loading and doing nothing. Can anyone help?

[Echo_Lake]

@LisaBC09

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I have a few troubleshooting steps we could try to fix the issue: Troubleshoot HP Smart app sign-in or account creation issues on a Mac.

• Make sure your Mac is connected to the internet and the default browser is up to date.
• Force quit the default internet browser.
• On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
• Select the name of your internet browser in the list, and then click Force Quit.
• Close and reopen the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
• Change the default browser to Safari.
• On the Mac, click the Apple icon , and then click System Preferences > General.
• In the General settings, select Safari from the Default web browser drop-down, and then close the window.
• Open the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
• If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
• If the issue persists, use Apple AirPrint as a temporary workaround to print and scan files. For more information, go to HP printer setup (Mac built-in driver).

Hope this helps! Keep me posted for further assistance.
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