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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-11-2022 09:35 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: macOS 12.0 Monterey

HP Smart asks me to "sign in" or "create account" in order to scan. Attempting both of those fails, so scanning is inoperative. Have been trying to scan a document for the last two hours. All attempts to get hp support chat fail. Nothing wrong with the network, the printer is connected to it just fine. Attempts to sign in just get the endless circle symbol. I already have a HP account, so don't need to create another one (that failed anyway). Up to date drivers. 

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2022 10:17 PM

HP Recommended

Hi,
Please go to System Preferences> General

make sure that Safari is your default browser and then restart the Mac.

 

Now try launching HP Smart, login and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
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4 REPLIES 4

‎04-11-2022 10:17 PM

HP Recommended

Hi,
Please go to System Preferences> General

make sure that Safari is your default browser and then restart the Mac.

 

Now try launching HP Smart, login and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No

‎04-12-2022 10:05 AM

HP Recommended

I already had Safari selected as default browser. I re started my MacBook, and that resolved the issue. The HP Smart did ask the same annoying "sign in" or "create account" pop up, and "sign in" does not work (continuous circle symbol), but the "create account" (I already have a HP account!!!!!) took me to a login where I could input my username and password, which then enabled scanning again. This is ridiculous, someone there does not fully test out what changes they have made. 

 

Very dissatisfied with this, but at least scanning was restored. 

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‎04-15-2022 02:14 AM - edited ‎04-15-2022 02:16 AM

HP Recommended

Same problem on W10, how to solve it ?

 

A link with a cache broswer ?

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‎04-15-2022 10:34 AM

HP Recommended

Re-start your computer. That worked for me. 

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