Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-02-2024 03:35 AM

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Smart app gives "Couldn't connect to scanner" error on one PC while scanning works perfectly on another similar PC. This started just few weeks ago while the scanning worked perfectly over several years. I tried all the suggestions which I found over the net to no avail. The printer is connected to the local network and its status in HP Smart is OK. HP Smart Diagnose and fix finds no errors. I tried previous version of HP Smart with the same result.

Please suggest what else I can try to fix this issue. Thanks in advance.

Category:
1 REPLY 1

‎12-02-2024 02:35 PM

HP Recommended

The issue was solved by just removing the printer and adding it again in Windows setting. So simple. I just wonder why I did not see this as a suggestion from HP support...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.