HP Smart can't scan in Black and White

[qwerty1235]

Using HP Smart for scanning.  The only scan options are color or grayscale, but no black and white. Grayscale and color both produce large files even when using the maximum compression.  Black and white PDF files are significantly smaller (by a factor of 5 to 10) than color or grayscale and are perfect for scanning documents that are only black and white.  I need an application that can scan in black and white documents and save to PDF.  Microsoft Scan and Fax does this but does not save to PDF (natively) but you can print to PDF.   Print to PDF seems to think everything is an image and prints document pages sideways which is very annoying when sending to other people that don't want to have to click on the rotate button for each page to read the document.  Is there a solution?

[Dragon-Fur · Accepted solution]

@qwerty1235 

Welcome to the HP Community Forum.

As supported / Available

HP Smart - Windows

Open HP Smart > Scan > Scan Documents

Set up scan menu options and click the button to Scan

After the content is scanned, click to Edit

Select Filters

Select B/W or B/W 2

Click Done

Continue to Save / Print / Share

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What else?

If you have not done so,

Install the Full Feature Software / full driver printer software

The full driver includes HP Scan

If supported in your software, HP Scan will include the setting for black and white PDF.

Example - HP Scan - Main Menu - PDF > More > sub-menus

9025_HP_Scan_Menu_PDF_More_All_1

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Printer Software

Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

Installation Package - Information and Download / Save

• Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
• Download and Save the current version of the Easy Start Software installation package  to install your print software

Easy Start can be used to install your printer software and / or the HP Smart application.

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

>>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

Product Specifications for the HP Smart Tank 7301e All-in-One (28B70A)

User Guide

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Smart Tank 7301 All-in-One 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[qwerty1235]

Followed the post by Dragon-Fur and got the full driver/installation installed which solved my issue and provided more scanning/printing capabilities.  The setup and reference guide makes no mention of the full installation and instead just tells you to install HP Smart.  HP Smart should provide some information/capability of installing the full installation, so folks don't get stuck.

[Dragon-Fur]

@qwerty1235 

Excellent - thanks for letting us know the issue is resolved.

"All good".

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"