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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 698
Microsoft Windows 10 (64-bit)

My computer and scanner were not communicating, so I ended up installing HP Smart.  In this app, I do not see all the old options I had before, including an option that allows me to specific the default output folder for scans (whether initiated by HP Smart or by the control panel on the scanner itself).  Any suggestions would be greatly appreciated.

1 REPLY 1
HP Recommended

@mikegalant

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Update the printer firmware:

  • Click here to know different methods of updating printer firmware.
  • Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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