HP Smart continually crashes half way through scans

[Blackfive]

When scanning a booklet, even only a few pages, HP Smart keeps crashing and losing all the scanning I've completed up to that stage so I have to start again. It often takes over an hour to successfully scan a range of pages with having to continually restart so wasting a lot of time. When using the older versions of HP Smart this problem never occurred and could scan forty or more pages without any problem of crashing. Now I find it difficult to scan over four pages without it crashing at some stage from four to fourteen pages. This is frustrating and rendering the scanning facility next to useless.

[sandytechy20]

@Blackfive

Welcome to the HP support community.

I understand that the HP Smart app crashes while scanning, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart again

Click here to download.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[JMR543]

The feeder tray does not advance the sheet.  It makes a grinding sound

[Betty0610]

@JMR543

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!