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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-20-2022 12:20 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Scanning is extremely slow and laborious enough as it is, but I was gutted that half way thru scanning a 160 page bound document, HP Smart software crashed out.  I had not saved as I had wanted to store it all in one PDF.  Are individual scans cached anywhere?  What is the best way to achieve scanning (other than finding better hardware/software)?  Is there a limit of number of consecutive scans that I may have reached?  I was scanning greyscale 600 DPI.

Category:
3 people had the same question
6 REPLIES 6

‎03-23-2022 02:09 PM

HP Recommended

@NeilGlasson

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Unfortunately, the scan are not cached anywhere. And there is no limit for scanning. 

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16 and try connecting the Printer to a wall outlet directly.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
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‎03-27-2022 12:13 PM

HP Recommended

Thanks for response and suggestions.  I had just done firmware update and the printer is connected by ethernet.  My lesson learnt is the scanner is fine for scanning one or 2 pages.  It is too slow to scan more and I will instead opt to use a higher speed and more reliable photocopier scanner.

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‎03-29-2022 03:25 AM

HP Recommended

I understand. Does the same happen on copies too?

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎03-30-2022 01:15 PM

HP Recommended

I haven't tried with copies and likely will not use the printer for a large copy run.  Scanning is just too slow.

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‎03-31-2022 02:49 PM

HP Recommended

We need to if this happens with copies too to determine if it's a hardware issue.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎04-06-2022 12:11 AM

HP Recommended

As mentioned earlier, we need to know if this happens with copies too to determine if it's a hardware issue.

Let us know 🙂


I am an HP Employee

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