HP Smart does not open to use the scan function on Officejet 6956

[Ruth013]

I can print to the HP Officejet 6956 but when I try to open the HP Smart icon, it asks if I want to allow it to make changes and I click Yes but it goes no further, just stays as a blue square.  I have uninstalled the printer and re-added, tried driver updates, even tried reloading with the original disk but makes no difference.  Any advice would be most appreciated.

[Nal_NR]

Hi @Ruth013,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Another place to check...

If the issue is related to the account data stored within HP Smart application, then Resetting the app can help.

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_2HP_Smart_Win_Apps_Reset_2

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
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