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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-28-2022 01:30 PM

HP Recommended
Product: HP Officejet 7410 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

HP Smart is working fine on my Windows 10 laptop and on my Android mobile;

 

I am just wondering where the PDF documents and PNG pictures that were sent as fax pages are stored locally or in the HP Cloud. Whether they were sent successfully or failed. I can access any successful or failed fax in the Sent tab of the Mobile Fax section and I can display any sent page related to a PDF or PNG file previously added as a page to a sent fax. I can even see the original filename or the name automatically assigned to the file that had been attached then sent as a fax. But I can open, extract or save these individual pages or files out of the HP Smart context.

 

I searched on my whole storage for the automatically assigned names to these attached files to no avail. Their name has a pattern "Document_YYYY-MM-DD_hhmmss" for the PDF files. The same search fail for any document or picture I had attached to send it as a fax and that I deleted after.

 

As I did not retrieved any of these attached fax files, my guess is that they are stored in the HP cloud but I might be wrong. This would mean that the Mobile Fax would be restricted to signed-in users, what I am not sure at all and I did not try to sign out as resigning-in can be wacky sometimes.

 

Thanks in advance for your help.

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