HP-Smart in App Shortcuts Problem

[DoMeZos]

hello,

I use a DeskJet 4100 series Printer and the HPSmart App. Ive hat a Lot of Problems with IT, beides that IT IS Always so slow. 

Right now Im trying to get Shortcuts to Work. Seems they have absolutely No function. Ive gone through, Set everything right but they either dont even Start Up when I click so Sometimes they Start Up but No Email arrives, No scan Happen, No File ist saved....

Whats the Problem, or dies ist work for Others?

[Garp_senchau · Accepted solution]

@DoMeZos, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear you're experiencing issues with your DeskJet 4100 series printer and the HP Smart app, particularly with the Shortcuts feature. Here are a few troubleshooting steps that might help resolve the problems:

Update the HP Smart App: Make sure you have the latest version of the HP Smart app installed. Updates often fix bugs and improve functionality.

Check Network Connection: Ensure that your printer and device are connected to the same network and that the connection is stable.

Reconfigure Shortcuts: Double-check the configuration of your shortcuts to ensure all settings are correctly applied. Sometimes removing and re-adding a shortcut can help.

Check Permissions: Ensure that the HP Smart app has the necessary permissions to access files, send emails, and perform scans.

Restart Devices: Try restarting your printer, device, and network router. This can sometimes resolve connectivity issues.

Printer Firmware Update: Verify if there is a firmware update available for your printer and apply it if needed, as updates can enhance functionality and performance.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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