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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-17-2022 03:40 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: Microsoft Windows 11

Scanner is not working.  When I try to reload drivers I have to go through HP Smart which will not load because instantink.hpconnected,com is blocked on my Dell laptop

1 REPLY 1

‎03-24-2022 07:51 AM

HP Recommended

Hi@bol9-_ox,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing scanner issues with the HP DeskJet 2710e All-In-One Printer.

 

I have a few recommendations 

  • Resolve HP scanning issues using our HP Print and Scan diagnostic tool.
  • Run HPPSdr.exe from the download location on your computer.
  • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  • Click Fix Scanning.
  • For further help please click on this link. 

Enable scanning to a computer (Windows)

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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