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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Scan

HP Smart does not seem to allow me to select individual pages from the scan so I can save them to different files.  This is a requirement for our business.  Other than forcing every user to create an on-line account, I cannot see why you would force everyone to move to an inferior application while making the old application no longer available.

4 REPLIES 4
HP Recommended

@JimCulpepper1 

 

Welcome to the HP English Community --

 

HP Smart is not / was never a straight across replacement application for another app.

 

I believe there is no force intended - you may use or avoid HP Smart.

 

If your printer supports the printer you have installed the full driver printer software,

Use HP Scan to manage your scan content how you like.

 

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

What else?

 

Some Windows versions and printers support HP Universal Scan - a newer format and slightly different tool set as compared to the original HP Scan software.

 

 

Windows Scan is less robust than HP Smart of the full software versions of HP Scan - and also not a "replacement" -- it is supported on Windows 8 and newer.  It might not include the features you want and is mentioned FYI only.

 

There is the option to invest in software that will combine, deconstruct PDF files as you like.  True - software of this type might best be purchased for a work environment to preclude sharing your PDF files with on line service.  I believe Adobe offers software of the type you seek.

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

HP Recommended

Just to add, link for Universal Scan software https://support.hp.com/ee-en/drivers/hp-universal-scan-software/2101620481

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

It's such a great scanning program.  We have a new computer for our warehouse and we've found nothing remotely as great as HP Scan and Capture was. It was clean, effective, and didn't take a ton of extra clicks for the same operation. 

 

What a sad time to learn the app cannot be obtained on new computers.

HP Recommended

I tried the HP Scan software referenced below.  It is compatible with only 1 HP model out of 7 we have on our network.  I understand that there are other software packages available (both paid and free) plus the utilities built into Windows.  My complaint is the HP Scan and Capture was a perfect fit for our needs and we can no longer install it on new computers.

I also understand that HP does not which to continue to support this product and can see why they would want to take advantage of the capabilities in their newer devices.  However, I cannot understand why this product had to disappear.  Surely leaving it available with a disclaimer would be a better option.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.