HP Smart just keeps spinning and won't load.

[Islandguy52]

I can't get HP Smart to load. I have used it for years and suddenly it won't come up and keeps spinning. Can't seem to download a new copy

[Dragon-Fur]

@Islandguy52 

Welcome to the HP Community Forum.

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@Islandguy52 wrote:

I can't get HP Smart to load.

I have used it for years and suddenly it won't come up and keeps spinning.

Can't seem to download a new copy

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There are a few things to try -- it is concerning that after uninstalling the application, you cannot get a fresh copy.

If the store cannot download and install a fresh copy of the app, there might be more going on than just the HP Smart app not opening.

If you have not done so by now,

Add one or more of the following to your checkpoints:

If not done, Consider > Update the Firmware >> HP OfficeJet 3830 All-in-One Printer series Firmware Update 

Restart everything, including the router that controls the network

Reset - Restart the printer > Reference >  Step 2 >   Printer Turns Off Unexpectedly or Repeatedly

If using Windows...

Reset the HP Smart Application

Yes, normally the uninstall / reinstall of the app would help...

The Reset requires that your reconfigure HP Smart -- sign in and add printer

HP_Smart_Win_Apps-and-Features_ Reset_2

After the HP Smart Application is Uninstalled from Settings > Apps > Apps & Features

Restart the computer and log in

Use Easy Start OR Get a new copy of the application from the Microsoft Store

The Installation requires that your reconfigure HP Smart -- sign in and add printer

What if?

Windows 10 – Windows 11

Fix problems with apps from Microsoft Store

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 3830 All-in-One Printer series 

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