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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-15-2024 02:21 PM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 11

I've got a weird problem.  

 

Using HP Smart, double sided scanning on my M479fdw no longer works.  That operation only returns the top page.  This is a recent problem as it has always worked flawlessly until recently.

 

However, it's important to note that when I use the 'HP Scan' utility to perform the same scan, double sided scanning works fine.

 

Also, using HP Smart on another computer to perform the double sided scan also works.

 

Any ideas?

 

 

 

1 person had the same question
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