HP Smart printer scan feature not working on my Android (Samsung Galaxy) S9

[King_Qureshi]

Hi, 

I just installed HP Smart app on my Galaxy S10 (Android). Connected it thru WIFI. I am able to print good, no problems. 

However, I am having issues when trying to scan through printer to my phone. I am, however, able to copy via the printer just fine. There are no errors or notifications whatsoever. When i press the scan button it just tells me "Scan Unsuccessful". 

I need to get it done in the next 12 hours. It is important. Please support and guide. 

Thanks in advance

[Kumar0307]

@King_Qureshi, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to scan using the HP Smart app on an Android device.

Make sure the HP Smart app and the device are up to date. 

If the issue persists, use the Mopria Scan app to scan documents or photos from your HP printer to your Android device.

Check the requirements to scan with the Mopria Scan app.

• The printer is connected to your network or a Wi-Fi Direct connection.
• For a Wi-Fi connection, the printer and Android device are within 6 feet of the access point (router).
• For a network connection, your device is connected to the same network as your printer.

1. Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.
2. In the Mopria Scan app, tap your scanner under Discovered scanner.
3. Place the original on the printer scanner glass or into the automatic document feeder (ADF).
4. Change any desired scan settings, and then tap Scan.
5. Follow the prompts to complete scanning the document.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

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