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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-07-2022 10:56 AM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: macOS 12.0 Monterey

The duplex scanning to a pdf document in HP Smart only works for a few days on my MacBook Pro running Monterey OS.  After a few days of scanning, HP Smart fails unexpectedly after the scan process is finished when it tries to load the pages in the preview window.  Sometimes uninstalling the app and reinstalling the app on my MacBook Pro will get it to work for another couple days; however, sometimes HP Smart fails immediately after reinstallation.  The strange thing is that it fails only for 2-sided scanning on my Mac.   Single page scanning from both the glass and document feeder works without failure.  HP Smart on my iPad and iPhone also continue to work without failure.  Just the MacOs version is giving me problems.  Anyone have some ideas as to the problem?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-09-2022 01:55 AM

HP Recommended

Hi,

HP Easy Scan surely support duplex scanning.

 

When you open HP Easy Scan click the top presets menu and then select Edit Settings.

Set the Scan Type as Document, the Source as Automatic Document Feeder and set the resolution as 300 dpi or lower, then you will see the two sided scanning checkbox below.

 

You may save the settings as a preset and then directly select it from within the Presets menu.

 

Please let me know if that helps.

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎03-08-2022 12:30 PM

HP Recommended

Hi,

Let's start using HP Easy Scan instead to scan from your Mac, may you able to successfully scan with HP Easy Scan instead?

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-08-2022 05:36 PM

HP Recommended

Thanks for the response but HP Easy Scan does not appear to support automatic duplex scanning and lacks other scan options that HP Smart possesses.   I'm more interested in finding out why HP Smart duplex scanning only works reliably on iOS and not MacOs.   You would think HP would want to get it fixed.. but that's not the way things are done anymore.

Was this reply helpful? Yes No

‎03-09-2022 01:55 AM

HP Recommended

Hi,

HP Easy Scan surely support duplex scanning.

 

When you open HP Easy Scan click the top presets menu and then select Edit Settings.

Set the Scan Type as Document, the Source as Automatic Document Feeder and set the resolution as 300 dpi or lower, then you will see the two sided scanning checkbox below.

 

You may save the settings as a preset and then directly select it from within the Presets menu.

 

Please let me know if that helps.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-09-2022 07:28 AM

HP Recommended

Thank you very much.  I didn't investigate all those drop down menus in HP Easy Scan thoroughly enough when I first tried it.  I now see all the configuration options that I need.  

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