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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet 7612
Microsoft Windows 10 (64-bit)

I want to use HP Smart to scan images on to my computer. I am using the Officejet 7612. I am making large posters for family members, but HP smart only gives me the largest resolutions as 300dpi, I am looking for something like 1200. Any ideas on how to change this. For the old program that came with the printer I could scan in at 1200, but I thought I would try to use the new program HP Smart.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Apologies for jumping in unannounced.

 

 

@TrevorVL

 

When you use HP Scan Extended :

The flatbed gives you access to the higher ppi (resolution).

 

For example:

 

Open program

Select Save as JPEG

Select a Page Size (OR select Auto Detect to have the printer "see" the image size)

Set the Source as "Flatbed" (glass) 

Click More > 

Section Image

Select the resolution (ppi)

Set other bits as you like them

Click Scan

 

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@TrevorVL

 

For Windows 10 machines, you have to use HP Scan software on your computer, not HP Smart app.  Or try HP Scan Extended using the following software

     ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, for Windows 10:

(a) Hit Win key,
(b) Scroll down to HP group/folder,
(c) Double click "HP Scan Extended"

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Apologies for jumping in unannounced.

 

 

@TrevorVL

 

When you use HP Scan Extended :

The flatbed gives you access to the higher ppi (resolution).

 

For example:

 

Open program

Select Save as JPEG

Select a Page Size (OR select Auto Detect to have the printer "see" the image size)

Set the Source as "Flatbed" (glass) 

Click More > 

Section Image

Select the resolution (ppi)

Set other bits as you like them

Click Scan

 

 

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

HP Recommended

Thank you so much!

HP Recommended

@TrevorVL

 

You are welcome.

 

HP Scan Extended is a nice scan software.

 

 

Newer HP printers have this program installed as part of the Full Feature Software.  

 

Happy Printing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

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