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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-22-2022 10:55 PM

HP Recommended

HP Smart not detecting scanner in HP envy 5034. Today I have uninstalled and reinstalled - still won't recognise.   Downloaded from 123.hp

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1 REPLY 1

‎11-23-2022 07:01 AM

HP Recommended

Hello, 

 

If you are able to make a standalone COPY of a picture /document that would mean your printer hardware is working fine.

Is the printer connected thru USB or Wireless ?

You mentioned that printer software was uninstalled and re-installed. While re-installing , was the printer detected and the installation complete successfully ?

 

If the installation was successful, and if you are able to print from PC, then have only issue while scanning , download and run the HP Print and Scan Doctor from https://support.hp.com/in-en/help/printscandoctor

Regards,
Jabzi

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