HP Smart shuts down when scanning

[Divot18]

Using HP Envy Photo 7155.  When I try to scan using HP Smart app the app shuts down.  I can print from HP Smart.  Using the touch screen to scan I get a message that i need to load the software but I have the software and it was working fine last week.  

[Kumar0307]

@Divot18, Welcome to the HP Support Community! I’m here to help.

I understand the HP Smart app crashes. 

To assist you better, did you download this app from the App Store?

Which version of the HP Smart app are you using?

Go to HP Smart>About HP Smart. (The current version is 13.5.0)

Kindly check for any updates for this app in App Store.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using the AirPrint driver for printing (recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Divot181]

My problem is not with printing.   It still prints.  But when I try to scan the app shuts down.  I am using HP ENVY 7100 printer on 3.5 year old iMac with catalina operating system versions 10.15.7. 

[Divot181]

My problem is not with printing.   It still prints.  But when I try to scan the app shuts down.  I am using HP ENVY 7100 printer on 3.5 year old iMac with catalina operating system versions 10.15.7. 

When I tried to reply just now and tried to read the new reply it wanted me to register to the community (which I did yesterday) and says my user name is taken (because it is mine now my user name is Divot181) 

[Divot181]

I did not download HP Smart  from the app store.  I used software I got when I bought the printer.  It is connected via usb because i previously had trouble using wifi.   I have Version 13.5 of HP Smart

[Kumar0307 · Accepted solution]

@Divot181

Remove the HP Smart app and download and install it from the App Store and try scanning.

If the issue persists, proceed to the next step.

As mentioned, you may use the HP Easy Scan app to scan from the Mac as a workaround. Download this from the App Store.

Let me know how it goes.

[Divot181]

The HP Easy Scan App worked.  Thank you

[Kumar0307]

@Divot181

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!