HP Smart suddenly not scanning

[DaveH50]

HP Officejet Pro 8600 Plus prints ok from my iMac and I was able to scan using HP Smart but now I can't scan and get this message:

Feature Unavailable

This feature is not supported by the selected printer. Connect to a different printer to use this feature.

How do I fix this?

[Gaya1239]

Hi @DaveH50 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you’re experiencing often occurs due to software conflicts, app updates, or a change in printer settings. Here are steps to resolve the problem:

1. Check Printer Compatibility with HP Smart

• Ensure your HP OfficeJet Pro 8600 Plus supports scanning with the HP Smart app. While it usually does, firmware updates or app versions might introduce compatibility issues.

2. Restart Devices

• Restart the printer.
• Restart your iMac.
• Restart your router to ensure a stable network connection.

3. Re-add Printer in HP Smart  HP printer setup (HP Smart app)

• Open the HP Smart app on your iMac.
• Remove the printer:
  1. Click the printer's name.
  2. Select Remove Printer.
• Re-add the printer:
  1. Click the Add Printer button.
  2. Follow the instructions to reconnect the printer.

4. Ensure the Printer is Fully Updated

• On the printer's control panel:
  1. Go to Setup > Printer Maintenance > Update the Printer.
• Allow any firmware updates to complete.

5. Enable Scan Services

• Log into the printer’s Embedded Web Server (EWS):
  1. Print a Network Configuration Page from the printer's settings.
  2. Note the printer’s IP address.
  3. Enter the IP address in a web browser on your iMac.
• Navigate to Settings > Security > Webscan and ensure it’s enabled.

6. Reinstall HP Smart App

• Delete the HP Smart app from your iMac.
• Reinstall the app from the Mac App Store.
• Add your printer back to the app.

7. Try Using an Alternate Scanning Method

• Open Preview on your iMac.
• Go to File > Import from Scanner > HP OfficeJet Pro 8600 Plus.
• Test if scanning works through this method.

8. Reset the Printer System on macOS

• Go to System Preferences > Printers & Scanners.
• Right-click in the printers list and choose Reset Printing System.
• Re-add your printer and test scanning again.

I hope this helps. 

Take care and have a good day.

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