HP Smart will not recognize scanning function for HP Smart Tank 7602

[marto60]

What must I do to get my HP Smart app (latest version has been verified) to recognize the scanning features of my HP Smart Tank 7602? I appear to be in a doom-loop as your service will not recognize the 7602 though it is registered and shows up when I log onto my HP account.

[Hawks_Eye]

Hi @marto60,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to have your HP Smart Tank 7602 registered but still not recognized for scanning in the HP Smart app.

Here are a few steps you can try to resolve this:

Check HP Smart App and Printer Firmware Updates: Update the firmware on an HP printer

• Make sure both the HP Smart app and the printer firmware are up to date. You can check for updates in the HP Smart app (look for any update notifications or check the app’s settings) and update the printer firmware via the HP website or HP Smart app.

Restart Printer, Computer, and Router:

• Power off your printer, computer, and router for at least one minute, then power them back on. This helps reset network connections and can sometimes resolve scanning issues.

Reinstall HP Smart: HP printer setup (HP Smart app)

• Uninstall and then reinstall the HP Smart app. This will ensure any corrupted app data is refreshed.

Try Scanning from Windows Scan App:

• Open the Windows Scan app (you can find it in the Microsoft Store if it’s not already installed). Select your printer from the device list and try scanning directly from this app.

Check HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor, which can automatically detect and fix many scanning-related issues. It’s a free tool provided by HP specifically for resolving printing and scanning problems.

USB and Network Connection Conflicts:

• Since your printer is connected both via USB and network, try temporarily disconnecting the USB cable and using only the network connection to see if the scanning functionality is recognized. Sometimes dual connections can cause conflicts.

Set Printer as Default and Check Windows Imaging:

• Go to Settings > Devices > Printers & scanners in Windows and make sure your HP Smart Tank 7602 is set as the default printer.
• Check if the Windows Image Acquisition (WIA) service is running (press Win + R, type services.msc, and locate “Windows Image Acquisition”). Right-click it, then select “Start” or “Restart” if it’s already running.

Refer to this document:   HP Smart Tank 7602 All-in-One User manual

I hope this helps. 

Keep me posted for further assistance

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