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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-29-2025 05:36 PM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: macOS 12.0 Monterey

I sent a fax successfully with HP Smart (I have the HP OfficeJet Pro 8028e All-in-One Printer), and at the bottom of the page is a blue button to "Print Confirmation" and under that a white button "Home".  The Print Confirmation button doesn't work. I can take a screen shot, but would like to know if there's a fix for the blue button not working. Thanks!

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1 REPLY 1

‎05-01-2025 07:20 AM

HP Recommended

Hi @CaliTex 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I regret to inform you that HP Smart App "Won't Print Fax Confirmation Page", hence the option is not highlighted!

 

Workaround via Screenshot : Take a screenshot of the confirmation page and print it manually.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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