HP Smart

[Mike-8035]

I always scan from my HP OfficeJet Pro 8035 all-in-one printer using HP Smart on my PC,.  The scan function from my printer to PC has never worked so I've always done my scanning using HP Smart on my PC.  Until this morning, I received a screen asking if I want to help make HP Smart better by sharing data usage (huh?)  I responded no and the next screen, with rapidly spinning circle, "Loading HP Cloud Services".   After 30 seconds of this it returned a UU_599_XXXXXXXXX error.  I exited and returned to the do I want to help make HP Smart better screen to which I responded yes.  I got the same response, spinning circle, "Loading HP Cloud Services" and UU_599 error message.  What happened?  Last night I was scanning without a problem and now I cannot scan at all?  I uninstalled HP Smart and reinstalled (from Microsoft's Store) but got exactly the same results.  Can someone from HP help me out here?  By the way, I was unable to locate the serial number on my printer, just the product No. 4KJ65A.    

[ferRX · Accepted solution]

Hi @Mike-8035 ,

Try with the option to Repair from the Configuration > App options.

1.  Go to Settings > Apps & features > HP Smart > Advanced options.

App Config options. ferRX

2.  Click the button "Repair"HP Smart Repair ferRX

3. Restart computer.

4.  Try again to open the HP Smart application.

* Click on KUDOS thumbs up  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Mike-8035]

Thank you for your quick response and your suggestion did work.  The HP Smart function screen does not come up immediately like it did before however.  There is a rapid circle (connecting to HP Cloud perhaps?) and after 15 or so seconds, an HP sign-in screen appears, then after sign-in, it brings up the HP Smart function screen.  I just may opt to do my scans now with Microsoft's Fax and Scan accessory software.  Thank you again for your advice.  Kudos to you.

[fred146]

Bonjour, savez vous si une solution ou reparation a été effectuée pour que l'appli HP SMART remarche à nouveau comme avant?

Merci

[Mike-8035]

Bonjour, La solution qui est illustrée travaillé pour moi, je ne sais pas si HP corrige leur application HP Smart, mais le logiciel HP Smart dans Microsoft Store est la version que j’ai utilisé et doit être fixé / mis à jour par HP.

[MarcusC]

Hey Guys 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC