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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-14-2022 06:53 AM

HP Recommended
Product: HP Officejet Pro 7740
Operating System: Microsoft Windows 10 (32-bit)

I cannot sign in to my account via HP Smart app and can't use the scan facility

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2022 07:59 AM - edited ‎01-14-2022 08:00 AM

HP Recommended

@Beckysquire 

Hello,


To solve this problem, try the following solution:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows PowerShell (Admin) and then click Yes.
  3. Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
  4. Restart the computer.
  5. Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
  6. Click on Install, then wait for the installation to complete.
  7. Once the installation is complete, open the HP Smart application.
  8. Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
  9. Once you are logging into your account, try to scan.

If this still does not work, I recommend that you install the full version of your printer software and driver available from the HP link below.

https://ftp.hp.com/pub/softlib/software13/printers/OJ7740/Full_Webpack-40.15.1230-OJ7740_Full_Webpac...

To scan use the HP Scan application:

  1. Open the HP Printer Assistant application: Double click on the shortcut of your printer on the Windows desktop (HP OfficeJet Pro 7740 series). This will open the HP Printer Assistant window. 
  2. Click on Print, scan & fax, then on Scan.
  3. Click on Scan a document or a photo. The HP Scan application window opens.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎01-14-2022 07:59 AM - edited ‎01-14-2022 08:00 AM

HP Recommended

@Beckysquire 

Hello,


To solve this problem, try the following solution:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows PowerShell (Admin) and then click Yes.
  3. Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
  4. Restart the computer.
  5. Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
  6. Click on Install, then wait for the installation to complete.
  7. Once the installation is complete, open the HP Smart application.
  8. Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
  9. Once you are logging into your account, try to scan.

If this still does not work, I recommend that you install the full version of your printer software and driver available from the HP link below.

https://ftp.hp.com/pub/softlib/software13/printers/OJ7740/Full_Webpack-40.15.1230-OJ7740_Full_Webpac...

To scan use the HP Scan application:

  1. Open the HP Printer Assistant application: Double click on the shortcut of your printer on the Windows desktop (HP OfficeJet Pro 7740 series). This will open the HP Printer Assistant window. 
  2. Click on Print, scan & fax, then on Scan.
  3. Click on Scan a document or a photo. The HP Scan application window opens.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-17-2022 04:53 AM

HP Recommended

Hi Mans,

Thank you for your help.  HPSmart  app sucks, but I have downloaded the full version of the software as suggested and I can now scan.  So far so good!

 

Becky

Was this reply helpful? Yes No

‎01-17-2022 04:59 AM - edited ‎01-17-2022 05:05 AM

HP Recommended

@Beckysquire 

Hello and thanks for your return,

 

I welcome you to the English HP community support.
Congratulations!

 

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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