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01-14-2022 06:53 AM
I cannot sign in to my account via HP Smart app and can't use the scan facility
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Accepted Solutions
01-14-2022 07:59 AM - edited 01-14-2022 08:00 AM
Hello,
To solve this problem, try the following solution:
- On the keyboard, press the Windows and X keys simultaneously.
- Click on Windows PowerShell (Admin) and then click Yes.
- Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
- Restart the computer.
- Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
- Click on Install, then wait for the installation to complete.
- Once the installation is complete, open the HP Smart application.
- Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
- Once you are logging into your account, try to scan.
If this still does not work, I recommend that you install the full version of your printer software and driver available from the HP link below.
https://ftp.hp.com/pub/softlib/software13/printers/OJ7740/Full_Webpack-40.15.1230-OJ7740_Full_Webpac...
To scan use the HP Scan application:
- Open the HP Printer Assistant application: Double click on the shortcut of your printer on the Windows desktop (HP OfficeJet Pro 7740 series). This will open the HP Printer Assistant window.
- Click on Print, scan & fax, then on Scan.
- Click on Scan a document or a photo. The HP Scan application window opens.
Don't hesitate to contact us in case of need.
Best regards,
01-14-2022 07:59 AM - edited 01-14-2022 08:00 AM
Hello,
To solve this problem, try the following solution:
- On the keyboard, press the Windows and X keys simultaneously.
- Click on Windows PowerShell (Admin) and then click Yes.
- Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
- Restart the computer.
- Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
- Click on Install, then wait for the installation to complete.
- Once the installation is complete, open the HP Smart application.
- Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
- Once you are logging into your account, try to scan.
If this still does not work, I recommend that you install the full version of your printer software and driver available from the HP link below.
https://ftp.hp.com/pub/softlib/software13/printers/OJ7740/Full_Webpack-40.15.1230-OJ7740_Full_Webpac...
To scan use the HP Scan application:
- Open the HP Printer Assistant application: Double click on the shortcut of your printer on the Windows desktop (HP OfficeJet Pro 7740 series). This will open the HP Printer Assistant window.
- Click on Print, scan & fax, then on Scan.
- Click on Scan a document or a photo. The HP Scan application window opens.
Don't hesitate to contact us in case of need.
Best regards,
01-17-2022 04:59 AM - edited 01-17-2022 05:05 AM
Hello and thanks for your return,
I welcome you to the English HP community support.
Congratulations!
Don't hesitate to contact us in case of need.
Best regards,
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