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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-29-2022 09:35 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Using Mac OS - repeatedly have to sign in to scan and then it says scan not available. Takes quite a while to find my printer. WHY WHY WHY is it set up this way... what could be worse????? Was so easy before when you could just scan. Come on guys!

3 REPLIES 3

‎12-03-2022 06:39 AM

HP Recommended

Hi @ssk12561,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, go through this document here and see how it goes. 

 

You may also use HP easy scan option: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎12-03-2022 02:51 PM

HP Recommended

using Macbook Pro OS Ventura 13.0.1

 
Scanning with HP Office Jet Pro 9015e.  (which I have used successfully for years)
 
Cannot scan without creating an account, which I did… but EVERY TIME I have to scan something I have to sign in, and recently, half the time it says “scanning not available, try later”… WHAT THE ACTUAL HECK! it’s my scanner, that I bought to scan with, that scanned with no problem until you made us have to create and account and sign in… 
 
I tried going back to easy scan and it won’t save the file. I see the scan, but when I hit save (as pdf or anything else) and then open the document it is empty. 
 
Why, why, why would you make something that WORKED…. more complicated?!?!?!?
 
I look forward to your input!
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‎12-07-2022 07:24 AM

HP Recommended

Hi @ssk12561,

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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