HP Smart

[Doggio]

09/09/21.  I have an HP 5255 with Windows 10 Home on a Samsung laptop.  All was working fine until a few weeks ago (approximately 08/03/21) when the HP Smart began displaying the  Error Code (Error Code: UA_400_EB000U0100) when I try to use the HP Smart  Scan function.  When I select Scan in the HP Smart app, I am prompted to enter my username and password. Then the  screen "thanks me for my patience" as it "transfers information", eventually  I get the error. It doesn't matter whether I log in or not, nor whether I create an new account log in.  I have uninstalled everything HP related and reinstalled and the same thing happened again. I have tried the HP PrintDoctor, all other troubleshooting suggestions and contacted HP.  Since my HP is a little over a year old, the service rep wanted money before she would look at "my" problem.  That's insult to injury.  The feature worked fine until early August and I am now extremely frustrated and disappointed in the lack of service.  I have even tried installing the android version onto my cellphone and I get the same error just after logging in. HP has been no help.  Does anyone have a way to fix this?

[praveenbv]

Hi@Doggio, Welcome to the HP Support Community!

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/Full_Webpack-40.14.1194_1-OJ6970_Full_Webp... and follow the onscreen instructions

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Betty0610]

@Doggio

Welcome to the HP Support Community.

Does this happen only with the HP Smart App?

Please try scanning from the usual Printer drivers and let us know if the same occurs: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!