HP SmartTank 530 wireless printer

[Brendaline]

My printer is not connecting to my laptop

[Gaya1239]

Hi @Brendaline ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP SmartTank 530 wireless printer is not connecting to your laptop, 

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display or error message

3, May I know if you are using genuine cartridges

Here are some steps you can try to troubleshoot the issue:

• Check Network Connection: Ensure that both your printer and laptop are connected to the same Wi-Fi network. Sometimes connectivity issues arise if they are on different networks.
• Restart Devices: Turn off both your printer and laptop, then turn them back on after a minute. This can refresh their connection and may resolve any temporary glitches.
• Update Printer Firmware: Make sure your printer has the latest firmware installed. You can usually find firmware updates on the HP website. Updating firmware can address known bugs and improve compatibility.Update the firmware on an HP printer
• Reinstall Printer Software: Uninstall the printer software from your laptop and then reinstall it. Follow the instructions provided by HP for installing the printer software. Ensure you download the correct drivers for your operating system.
• Check Printer Settings: On your printer's control panel, navigate to the wireless settings and ensure that the wireless feature is enabled. Also, check if the printer is in wireless or Wi-Fi Direct mode, depending on your preference.
• Printer Troubleshooting Tools: Many printers come with built-in troubleshooting tools. Refer to your printer's manual to see if there are any specific troubleshooting steps you can take through its control panel.
• Firewall/Antivirus Settings: Sometimes, firewall or antivirus software can interfere with the connection between your printer and laptop. Temporarily disable them and check if the printer connects. If it does, you may need to adjust the settings to allow communication between the devices.
• Check IP Address: Ensure that your printer has a valid IP address assigned by your router. You can usually check this in the printer's network settings or by printing a network configuration page from the printer.

Refer to this document: HP Smart Tank 530 Wireless All-in-One series user manual

I hope this helps. 

Take care and have a good day.

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