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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
mvpfrank
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Message 1 of 6
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HP Solution Center Stopped working

HP Recommended
J4680
Microsoft Windows 10 (64-bit)

Have a Inkjet J4680 & running Win 10 64 bit. My HP Solution Center has been working perfectly for a few years. On one of the most recent upgrades it stopped working. I deleted & reinstalled the printer software & all I get is a graphic F & i see attached. I went to the HP site but couldn't find a "Work around". I ONLY use this for Faxing. Thats all I need. Help pleaseFax.JPG

5 REPLIES 5
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@mvpfrank, Welcome to the HP Support Community!

 

Adobe has stopped supporting the Flash player that was required for HP Solution Center. There is no update on new software as of now.

 

Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

 

You may use HP Scan and Capture app to scan from your computer

 

If this does not helps, I suggest you upgrade the printer. You may visit Hp Store to check the available printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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mvpfrank
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Message 3 of 6
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There is a quick fix which was listed above. Temporarily change the date on your pc to 1/11/21 & it will work. Then just change it back 

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Kumar0307
HP Support Agent
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@mvpfrank

 

If it worked, I'm happy to know that. Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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mvpfrank
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Yes I saw that & its why I posted it so you can bring the solution to your tech guys to come up with a patch.

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Kumar0307
HP Support Agent
HP Support Agent
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@mvpfrank

 

Sure, I will forward your feedback to the engineering team at HP. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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