• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-10-2021 01:40 PM

HP Recommended
Product: HP 7310 All In One
Operating System: Microsoft Windows 10 (64-bit)

HP 7310 All in One Office jet.

Loaded latest windows software.

Now HP solution Center software will not operate. (140.0.18.23) is the load that I have.

Apparently it is still there . Just cant get to it.

I reloaded but that did not resolve.

Had to load the MS scan tool ( really bad need extra steps to scan and impossible to resolve scan errors)

HP Solution Center looks like it is loading then generates a screen with HP Solution Center upper left corner and blue rectangle with f , and i (in a circle)

Suggestions on how to get this to clear.

 

Category:
1 person had the same question
1 REPLY 1

‎02-13-2021 08:31 AM - edited ‎02-13-2021 08:32 AM

HP Recommended

@BA25

 

Welcome to HP Support Community


I would like to help

 

Please refer to this Document https://support.hp.com/in-en/document/c02463264 which explains the issue with Solution Center not opening after discontinuation of Adobe Flash Player

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.