• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-16-2021 12:40 PM

HP Recommended
Product: HP Officejet 5610 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Officejet 5610 All-in-One and use it mostly as a scanner. I normally click on the HP Solution CenScreenshot 2021-01-16 142112.pngter icon on my taskbar to open it. The other day I did that and got the attached icon. When I clicked on the icon it did nothing. I have uninstalled and reinstalled the the setup for Windows 10 from the HP site and that changed nothing. It looks to me like HP has been hacked. Any suggestions? I would be very unhappy to have to get a new scanner because of this.

Category:
2 people had the same question
2 REPLIES 2

‎01-16-2021 12:42 PM

HP Recommended

The icon screenshot that I took didn't upload correctly. The icon looks like fancy F followed by a blue i.

Was this reply helpful? Yes No

‎01-21-2021 04:33 AM

HP Recommended

Hi @Unhappy2021, 

 

I'd like to help!

 

Adobe has stopped supporting the Flash player that was required for HP Solution Center. There is no update on new software as of now.

 

You can print using Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Note: If the printer is not found in the list, try Deskjet 990c or Deskjet 6980 to install the printer as these are the generic printer drivers.

 

Hope this helps! Keep me posted.  

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.