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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-14-2019 05:01 PM - edited ‎07-14-2019 05:20 PM

HP Recommended
Product: Dell Inspiron ONE
Operating System: Microsoft Windows 7 (64-bit)

So, recently had a Windows UPDATE, and all of a sudden I can't SCAN anymore from the HP Solution Center (it won't even come up correctly/some graphics but NO text), or directly from the Printer/scanner (HP Photosmart C4795) as well. I realize that Windows 7 is a little long in the tooth, and that eventually, support for the program will be nonexistent, but not yet. Have done everything, but UNINSTALL the Printer Software, and reINSTALL. Any suggestions?

1 REPLY 1

‎07-15-2019 12:52 AM

HP Recommended

@jdaviles 

 

HP Solution Center is an old software. It may nt compatible with newer Operating System.  Please download and install

 

   https://ftp.hp.com/pub/softlib/software13/COL28119/mp-109702-3/PS_AIO_06_C4700_140_408-5.exe

 

It may have new name: HP Printer Assistant now, not HP Solution Center. 

 

For Scanning, please download and install better software called HP Scan Extended:

 

   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Regards.

BH
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