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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-02-2019 02:23 PM

HP Recommended
Product: HP Photosmart C3100
Operating System: Microsoft Windows 7 (64-bit)

I am having issues opening my HP Solution Center.  The last time I used it I had no issues.  Now when I try to open it I get this message:

"HP Solution Center

Solution Center has detected that you do not have the correct version of Adobe Flash Player for Internet Explorer installed.  You can easily download and install this application for Internet Explorer at:  http://get.adobe.com/flashplayer/.

Solution Center will not be able to work until you have installed Adobe Flash Player for Internet Explorer."

 

Here is the problem.  I do not have, nor do I ever use, Internet Explorer and having had it installed on my computer for years.  Why is it I need Internet Explorer to run the HP Solution Center?  I have never has to have it before.

1 REPLY 1

‎02-02-2019 02:38 PM

HP Recommended

I use Firefox browser.  Like I said...I've never had this issue before and now it seems to be forcing me to download Internet Explorer which is something I refuse to do.

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