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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Scanjet 8300
Microsoft Windows 10 (64-bit)

The HP Scanning software inside the Solution Center for my Scanjet 8300 is far superior to all the suggested substitutes I've found searching & testing. More flexible, more features, far more customizable.

 

Found a solution I liked, reinstall a Flash version earlier than the self-killing version. Thought I was good to go. Just read Microsoft Windows will soon remove Flash on its own.

 

My question is regarding the possibility of running the HP Scanner software accessed thru the Solution Center without needing the Solution Center. Seems to me the Solution Center is just a gateway to the scanning software. My SJ 8300 is such a wonderful scanner I hate to lose functionality just because of defective Adobe software & HP folks not willing to resolve a problem thousands of users are having. After all, it was HP's choice to utilize Flash when there were probably dozens of ways to avoid this situation in the beginning.

 

Thanx for any & all suggestions........Len

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@lwerman 

 

Yes, you can likely access your HP Scan software.

Not sure about the name of the HP Scan executable - "ScanJet" might have its own ideas on what to name the software.

 

Solution Center software can be left  installed.  In fact, you should leave the software installed.

 

The part of the Solution Center that no longer works is the Solution Center graphics interface that depended on Flash.

 

HP Scan is part of the Solution Center software.

 

HP Scan can be started on its own, without the need for the main software startup interface.

 

Ideas

 

Keep in mind:  "ScanJet" (and even other printers) are not "equal" - if a suggestion / option does not work, try something else.

 

1.  Start Scan using HP Scan executable

 

You might be able to simply start HP Scan / Scan using the program executable.

 

For example:

The old Solution Center Scan software is located in "Digital Imaging"

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on File name / executable:  hpiscnapp.exe 

==============================================================

Various Software / Applications for Scan

 

2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher

 

3.  Paint- the Original - Paint (mspaint) can be used to scan.

 

4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

6.  HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
  • HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@lwerman 

 

Yes, you can likely access your HP Scan software.

Not sure about the name of the HP Scan executable - "ScanJet" might have its own ideas on what to name the software.

 

Solution Center software can be left  installed.  In fact, you should leave the software installed.

 

The part of the Solution Center that no longer works is the Solution Center graphics interface that depended on Flash.

 

HP Scan is part of the Solution Center software.

 

HP Scan can be started on its own, without the need for the main software startup interface.

 

Ideas

 

Keep in mind:  "ScanJet" (and even other printers) are not "equal" - if a suggestion / option does not work, try something else.

 

1.  Start Scan using HP Scan executable

 

You might be able to simply start HP Scan / Scan using the program executable.

 

For example:

The old Solution Center Scan software is located in "Digital Imaging"

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on File name / executable:  hpiscnapp.exe 

==============================================================

Various Software / Applications for Scan

 

2.  Windows Scan  Microsoft Store - Requires Windows 8 or higher

 

3.  Paint- the Original - Paint (mspaint) can be used to scan.

 

4.  NAPS2– “Not Another PDF Scanner”

  • Download-Save-Install >  NAPS2 
  • Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
  • Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
  • Read the Support pages for information
  • Download, save, and install the NAPS2 software to use.

 

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

6.  HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
  • HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
  • Right-Click HPScan.exe > Select Pin to Taskbar
  • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
  • Right-Click HPScan.exe > Select Pin to Start

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

Thanx for the guidance, it got me refining my research which took me to a post here by CatalanGlitch.

Using his techniques I was able to create two shortcuts for my desktop.

 

For documents:  "C:\Program Files (x86)\HP\Digital Imaging\bin\hpqkygrp.exe" -n"#Hewlett-Packard#HP Scanjet 8300 series#CN736B05540480" -a"SCAN" -f"SCAN_BUTTON" -g"{B2AE3C8F-0525-4180-AC33-147528EBA82F}"

For pictures:  "C:\Program Files (x86)\HP\Digital Imaging\bin\hpqkygrp.exe" -n"#Hewlett-Packard#HP Scanjet 8300 series#CN736B05540480" -a"SCAN" -f"SCAN_BUTTON" -g"{D3C1F512-3E0E-4c70-852F-38FB5391E553}"

 

Hey! There is much joy in Mudville! Many thanx to everybody, mentioned & unmentioned!

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.