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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-12-2022 03:16 PM

HP Recommended
Product: E77660
Operating System: Microsoft Windows 11

This product will not configure. Tested on two different Windows 11 Pro systems. Simply fails to find any printers on the network that I can currently print to and use for scan to folder so there should not be a problem with the network connection of the device. (HP E77660 pagewide)

I have tried the following:

-Downloaded Scan and Print Doctor, this will not find the device because there are no drivers installed.

-Disabling Virus scanners, still will not detect scanner

-tried entering Host Name instead of IP address, no change

 

This is using the current release of Universal Scan 51.7.5628  dated August 30, 2022

Software downloaded here: https://support.hp.com/ca-en/drivers/selfservice/hp-pagewide-managed-color-mfp-e77650-e77660-printer... Tried both full and basic install packs.

 

Anyone out there actually had this software package work under Windows 11?

 

 

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