HP Utility suddenly claims cannot open Scanner, software not found.

[Mac758093]

Scan function just failed. HP Utility messages,"Scan to Computer software not found"

[Anand_Andy]

Hi @Mac758093,

Welcome to the HP Support Community

I understand you are facing a scan-related issue with your HP Officejet Pro 8600 Plus E-All-In-One Printer - N911g. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using any VPN?
• Are you able to make a copy?
• Was there any update prior to the issue?
• Are you able to print fine from the PC?

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)

You may also go ahead and download and install the below software to scan:

• For Mac Operating System: Download HP Easy Scan ( Reference Video: Scan from an HP Printer in macOS )

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mac758093]

Thank you for your response. I was able to install HP Smart which allows me to cscan . I will try unplugging as you recommend but I have to move a wall of book cases to get to the outlet.

[Anand_Andy]

@Mac758093,

Thank you for your response, I really appreciate your efforts, I will follow up again on this case.

Keep me posted.