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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-09-2022 05:37 PM - last edited on ‎12-12-2022 07:59 AM by Retired

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Scan function just failed. HP Utility messages,"Scan to Computer software not found"

1 person had the same question
3 REPLIES 3

‎12-14-2022 03:30 AM

HP Recommended

Hi @Mac758093,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your HP Officejet Pro 8600 Plus E-All-In-One Printer - N911g. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

 

  • Are you using any VPN?
  • Are you able to make a copy?
  • Was there any update prior to the issue?
  • Are you able to print fine from the PC?

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)

 

You may also go ahead and download and install the below software to scan:

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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‎12-20-2022 10:56 AM

HP Recommended

Thank you for your response. I was able to install HP Smart which allows me to cscan . I will try unplugging as you recommend but I have to move a wall of book cases to get to the outlet.

 

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‎12-21-2022 01:08 AM

HP Recommended

@Mac758093,

 

Thank you for your response, I really appreciate your efforts, I will follow up again on this case.

 

Keep me posted.


ANAND_ANDY
I am an HP Employee

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