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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-30-2024 08:42 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello all!

When trying to use the webscan feature, the printer attempts to process the papers in the feeder, opens a new page as if it is going to scan (showing a progress bar), then throws this 404 error.

We have tried removing all printer drivers and HP Smart software, and reinstalling, but get the same result. He has 3 locations with 3 different printers (2 9010 series, and 1 8710), and the webscan worked on all 3 for about a year and stopped working about 3-4 weeks ago. Nothing has changed on the client's network or with the printer. firmware is up to date on all printers, as is the computer.

The HP Smart app does work for scanning now, but the client wants to use the webscan feature.

 

Any guidance is appreciated, as I can't seem to locate anything via search.

Thanks!

 

Screenshot 2024-09-30 092408.png

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2024 09:02 AM

HP Recommended

Issue resolved, was related to a browser plugin, should anyone run into this issue as well.

View solution in original post

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1 REPLY 1

‎09-30-2024 09:02 AM

HP Recommended

Issue resolved, was related to a browser plugin, should anyone run into this issue as well.

Was this reply helpful? Yes No
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