HP app - Camera scan keep changing the colors

[IvanZivkovic]

I am trying to scan a colored document using the HP  app on Android, and upon opening the camera I see the correct colors. After I click scan, the colors are changed. Red becomes blue, blue becomes red, yellow to gray, and so on. Did anyone face this issue and how to resolve it?

[A_Gayathri]

Hi @IvanZivkovic,

Welcome to the HP Support Community

I understand you are getting an HP Smart app - Camera scan keep changing the colors. Not to worry I will help you to get a resolution to resolve the issue.

Please follow the steps mentioned in this document: HP printers - Using advanced scanning features (HP Smart app)

click here for the video

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[IvanZivkovic]

This has nothing to do with the issue I am having.

[A_Gayathri]

@IvanZivkovic,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!