HP app s/w causes numerous problems on Mac

[rayzorray]

Apart from the HP  App taking about 1 minute to load on my Mac mini M1 it has done nothing but cause problems with the sheet-feeder scanning. 

Problems include:

1. After the scanning the pages and trying to process images it closes down the app.

2. After scanning the pages it hangs the app.

3. After scanning an image and successfully processing the app asks you to name the file, once the default name has been changed it pops up a new screen asking for the location to file but instead of accepting the new filename it goes back to the default filename and so one has to enter the name for a second time - really.

4. The editing function, such as crop is not as easy to use as HP Easy Scan.

In fact, if HP Easy Scan could just be updated to include the HP 9010e sheet-feeder capability then this app would be all that is needed; by comparison it's brilliant whereas HP app must have been designed by a committee.

Does anyone know of any other scan driver that runs on MacOS and would support all the functionality of the HP 9010e?

Cheers Ray 

[Jay_G24]

Hi @rayzorray,

I'd like to help!

I understand you are facing multiple issues with HP Smart App

Try the below suggestions -

1. Uninstall/update HP Smart 
2. Install HP Smart from the APP store 

1.     If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

2. If downloaded from the Mac App Store please update the app from there.

Try updating mac and printer firmware
 
To update the printer's firmware, refer - to HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

You can also scan using Image capture which is available on your mac.

You may also refer to -How to scan with an HP printer 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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